Terms & Conditions
Items for Sale
We ensure that all items are accurately described so that you receive the item as advertised.
All photo's used are of the actual item available. In the case of multiple items, where there is more than one available, the photo is of a typical example of identical quality to the others available in that range.
All measurements stated are as accurate as possible using a tape measure and are approximate.
We update the website on a daily basis and Stock Levels change quickly. Most items offered are Single Items which are also available for sale in our Sandown shop. In the unfortunate event that an item is sold in the shop prior to you ordering the item online then we will contact you immediately and an immediate refund will be issued.
Shipping & Postage
FREE POSTAGE WITHIN UK.
All International Shipping is offered at a Discounted Rate.
Items are dispatched the Next Working Day by Collect+ or MyHermes Courier Services and include Online Tracking. Delivery usually takes 5-7 days.
ALL INTERNATIONAL ITEMS ARE SENT BY ROYAL MAILS AIRMAIL SERVICE. Delivery Times depends up on destination but generally items arrive within 5-10 days.
We are conscious of the Environment and all items are dispatched in Recycled Boxes & Packaging, which we use to lessen our impact and to reduce our Carbon Footprint.
We wrap Extremely carefully and ensure that everything sent out by us is wrapped well for the journey. Should there be any problems then please contact us immediately and we will do our very best to resolve any problems immediately.
We presently do not ship to Countries within Africa due to problems experienced with their Postal Services. All other Countries are Unaffected. If you are unsure and wish to clarify whether we ship to your Country please Contact Us.
Countries we have shipped to include - Argentina, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Belgium, Brazil, Bulgaria, Canada,Cayman Islands, China, Chile, Cyprus, Egypt, France, Finland, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Libya, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Rumania, Russia, South Africa, South Korea, Spain, Sweden, Switzerland, Tunisia, Turkey, United Arab Emirates, USA.
If you are dissatisfied in any way with your purchase please contact us immediately and we will do our upmost to rectify any problems.
If you wish to return an item for any reason we offer a "No Quibble" Refund Policy. Simply contact us immediately on receipt of the item and let us know you wish to return the item.
All items returned must be returned within 3 days of receipt by a "Signed for" service and include insurance (Proof of Posting must be obtained at the same time). The items are to arrive back with us within 7 days of you having first received them (15 days for destinations outside the UK) and in the same condition in which they were dispatched.
We will issue you with a full refund as soon as the item arrives safely back with us, less any postage costs incurred, which remain the buyers responsibility at all times.
In the event of Loss or Damage Proof of Postage must be made available by the buyer so that a claim can be made. Should the buyer fail for whatever reason, to provide proof of postage, no refund will be given.
Any traffic information we log, including ip addresses, are used solely in determining geographical sales visits and visitor numbers.
All checkout information is handled directly by Nochex, or Paypal, which are secure Checkout Gateways and no credit card details are received or retained by us in relation to card transactions.
All customer or visitor information gathered including names, addresses, email addresses, etc, is used solely by oldeworlde to communicate directly with our customers and/or purely to evaluate website traffic statistics.
We do not, under any circumstances knowingly share or divulge any customer or visitor information to third parties, nor do we sell information to third parties and anyone visiting or purchasing fromour site has our full assurance and commitment that any future information we receive will be used solely by us and never be passed on or sold to third parties.